COVID-19 Flexible Cancellation
If a guest is forced to cancel their holiday due to Australian government enforced COVID-19 border closures or restrictions, we will waive all cancellation fees and offer a credit for any monies paid (excluding credit card administration fees) for a future booking.
Guests may rebook to a future date up to 12 months from original pick-up date. The value of their current booking will be credited for use on a new trip, subject to availability. If the guest does not know their new travel date at the time of cancellation, we will hold this credit against their current booking reference, for when they are able to advise new dates in the coming weeks.
Change of location - If guests are already on the road and want to change their drop-off location, we will waive the change of location fee. However, there is no refund for unused days due to early return.
For partner bookings that have been fully prepaid to Apollo and where guests wish to cancel, we will issue a credit note to the partner against the cancelled bookings. No cancellation fee will be charged. This credit can be used against future bookings for travel up to 12 months from original pick-up date.
In the event of cancellations due to COVID-19 lockdowns preventing travel we require you to contact us within 24 hours