Apollo Partner Update- Sydney and Darwin Lockdown - Updated restrictions as of Monday, 28 June 2021 10:10 AM
Sent: Monday, 28 June 2021 10:10 AM
Subject: Apollo Partner Update- Sydney and Darwin Lockdown - Updated restrictions
Dear Valued Partner (Agent Australia4WheelDriveRentals (www.australia4wheeldriverentals.com Official page and www.australia4wdrentals.com (quotes and ticketing platform)
Please find the updated announcement for those impacted by the current covid-19 restrictions as of June 28 2021.
For guests that are in Sydney or Darwin and impacted by the current government enforced lockdowns we offer the following:
We are still offering limited contact pickups within government guidelines in Sydney and Darwin for guests who are able to collect their vehicle. Please note it is the responsibility of the guest to ensure that they comply with any government requirements applicable to them.
If guests are due to pick up today or in the next 14 days and wish to delay their pick up – we will credit any unused days, or, subject to availability, allow guests to delay both their pickup and drop off by up to 14 days for no change in price.
Guests are able to drop off with limited contact drop off only while lockdowns are in place.
We offer the following options for those others impacted that are picking up in a hotspot/lockdown areas OR if you are directly impacted by government regulations in other states and cannot leave your state/city or get into other states due to the border restrictions/closures
We will be in contact with those guests due to pick up in the next 7 days as a priority
All impacted guests are able to amend their booking to a future date, where the value of their current booking will be credited for the same guest to use on their new booking, subject to availability. Credit is available for travel up until March 31 2023.
Subject to availability, guests can choose to amend their travel location – we will waive change of locations fees – please contact Australia4WheelDriveRentals reservations your agent for options.
Subject to availability, guests already on hire and due to drop off in Sydney/Darwin during the lockdown, can choose to extend their rental for up to 14 days at a discounted rate on approval. – please contact Australia4WheelDriveRentals reservations your agent for options.
If guests wish to cancel we will waive cancellation fees.
For partner bookings that have been fully prepaid to Apollo and where guests wish to cancel, the same policy as previously announced will apply. We will issue a credit note to the partner against the cancelled bookings. No cancellation fee will be charged. This credit can be used against future bookings for travel up to March 31 2023.
To offer peace of mind for guests travelling we would like to remind you that we are operating under COVID-19 government requirements which include: our limited contact pick up and drop off, social distancing in branch, contact tracing forms in branch to be filled out by guests, increased cleaning and cleaning staff are wearing PPE etc.
As you can appreciate we will be experiencing a high level of calls and emails at this time, so we appreciate your patience. We will be focusing on amending any travel directly affected in the next 7 days as a priority.
Apollo will continue to monitor the evolving situation and update as information is available from State Governments.
Any questions please do not hesitate to reach out.
Rental Sales & Partnerships Manager - Australia & New Zealand